Customer Service Team
The team is led by Head of Customer Service, Tanith Halstead. Tanith is responsible for ensuring that the processes and tasks undertaken within Student Administration are delivered so that they fully support the requirements of Schools, the wider University and external stakeholders, whist creating a positive student experience. She also supports business development with the Associate Director of Student Administration.
Head of Customer Service
Fees and Awards
The Fees and Awards team deal with all processes and queries relating to tuition fees, exemptions, bursaries and scholarships. This team also supports the askUS service for students. Find out more about the team via the Fees and Awards webpages.
The Student Records team has responsibility for many of the administrative processes underpinning the student journey from the point of registration right through until graduation and beyond. The team also supports the askUS service for students. Find out more about the team via the Student Records webpages.
The Events team
The Events team is responsible for the delivery of key University events including the main registration event in September and supporting the University Graduation ceremonies. The events team also support multiple school intakes throughout the academic cycle and the askUS service.