Fees and Finance FAQ


1. This student has an outstanding balance from a previous year. Can s/he register?

2. Can students register before they sort out their fee payment?

3. How does the online system handle payment options?

4. The student hasn’t got their sponsor letter with them. What should they do?

5. This student should be getting an exemption but it doesn’t show on their account.

6. Can a student pay in more than the five instalments the University offers?

7. What is the last date for a student to pay in full and get the prompt payment  discount?

8. Can a student’s sponsor pay in instalments?

9. Can a student pay monthly by cash or cheque instead of setting up a direct debit or recurring card payment plan?

10. What are the University’s bank details?

11. How can students open a UK bank account?

12. Can a student change the date his/her payments are made?

13. This student has not yet applied to the Student Loan Company. What should they do?

14. What triggers the release of student loan?

15. This student pays fees from two different sources. How should they negotiate fee payments in the online registration system?

16. The Student is a member of staff who is having their tuition fees paid by their department but they are being asked to pay their fees.

17. Can a sponsor pay the student’s living expenses to the University and then the University refund these to the student?

18. If a student no longer plans on starting their course – can they have their deposit refunded?

19. This student doesn’t pay fees, but has been asked about fee payment during online registration


1. This student has an outstanding balance from a previous year. Can s/he register?

No. S/he needs to pay the outstanding balance first at https://payments.salford.ac.uk. S/he will be able to register online the day after the balance is cleared. If the student wants to discuss the overdue balance, they should contact the Income Treasury office on 0161 295 4671 or by email at income-treasury@salford.ac.uk.

 

2. Can students register before they sort out their fee payment?

No. The online system will not register any student who has a non-zero balance unless the student genuinely has no fee due (for example most nurses). If a student has a zero balance either because they have already paid, are funded by the Student Loan Company, have an employer contract or exemption set up, or they do not have to pay fees, they will be able to register without reference to their tuition fees. If, however, they have a non-zero balance, they will be asked to settle their finance first, in one of a number of ways (see below).

 

3. How does the online system handle payment options?

The student will be asked how they intend to pay their tuition fees. The system then reacts to their chosen method as shown below:

Tuition Fee Loan - If the University has already received confirmation of SLC funding the student will by-pass any financial conditions. Where the University has not received this confirmation the student will be required to set up a payment plan to cover their tuition fees. Either the ‘pay by credit or debit card’ or ‘direct debit’ option will need to be selected.

This instruction will be cancelled when the student provides a letter from the Student Loan Company confirming they will be paying their tuition fees and any overpayments made will be refunded to the student.

Payment in full or by card instalments - The student is directed to the Web Page Marketing website where they can pay in full or set up instalments for their tuition fee payment. Once done, they are returned to the online registration system and can continue with their registration. The Online Registration system may time out during this process. If it does the student will need to log back in to Online Registration, then scroll through the screens using the Next key to continue where s/he left off. Changes are saved.

Payment via Direct Debit - The student is directed to the Web FeeDDer website where they can set up a direct debit for their tuition fee payment. Once done, they are returned to the online registration system and can continue with their registration.

Payment by sponsorship - The student is advised to take/send their sponsorship letter to the Finance Department, 2nd floor, Faraday House, Salford, M5 4WT. Once the sponsor letter has been processed by Finance staff the student can go into the online registration system to register.

Payment by exemption - Exemptions should already have been authorised and processed in Banner prior to the student registering, however if this has not been done the student is asked which department or school is paying their fees. If it is a school, this request is emailed to the school email address to deal with, and cc’d to the registration office for information. If it is a non-academic department this request is emailed to the registration office only.

Cash - Cash payments will not be accepted in the registration hall and must be paid before registering at the Income Treasury Office, 2nd floor, Faraday House.

Cheque - Cashiers facilities will be available in the registration hall during the registration period for cheque and card payments only.

Career Development Loan - This is a low interest bank loan that some banks offer to pay students tuition fees. It is paid directly to the University in instalments. The student is advised to take their loan agreement showing the amount of loan entitlement to the Finance Department in Faraday House. If the loan does not cover the full amount of the fee the student will be required to set up instalments for the balance. Once this has been processed by the finance staff the student will be able to go onto the online registration system to register.

 

4. The student hasn’t got their sponsor letter with them. What should they do?

Fax the sponsor letter to 0161 295 3543 or send/bring it to Finance Department, 2nd floor, Faraday House, Salford, M5 4WT. The student will be able to register online the next working day after it is received. Alternatively if they wish to register immediately they can set up an instalment plan as a self payer and once you provide a sponsor letter the instalment plan will be cancelled.

 

5. This student should be getting an exemption but it doesn’t show on their account.

If this is an exemption from the student’s school, contact them. If it is an International bursary, contact SA.

 

6. Can a student pay in more than the five instalments the University offers?

If a student is having financial problems and is unable to meet the instalments, they should contact Student Life on 0161 295 0023 or by email at advice@salford.ac.uk for advice.

 

7. What is the last date for a student to pay in full and get the prompt payment discount?

The prompt payment discount is available for 2 weeks after the course commencement date held in Banner.

 

8. Can a student’s sponsor pay in instalments?

No. Sponsors must pay within 28 days of the date of their invoice. If a sponsor fails to pay then the debt is reverted back to the student.

 

9. Can a student pay monthly by cash or cheque instead of setting up a direct debit or recurring card payment plan?

If a student is unable to pay his/her instalments by direct debit or recurring card instalments, contact the income section on 0161 295 4671 or by email at income-treasury@salford.ac.uk.

 

10. What are the University’s bank details?

Please quote the student ID on all payments made:

Account Name: University of Salford

Bank: Lloyds Bank Account Number: 65050060

Sort Code: 30 95 42

IBAN: GB43LOYD30954265050060

Swift Code: LOYDGB21004

 

11. How can students open a UK bank account?

Students can either: contact their preferred bank to open an account, or details of available banks will be mailed to the student after registration.

 

12. Can a student change the date his/her payments are made?

Direct debits can only be collected on the 25th of the month.The dates of the instalments are:

September Registration 
25th October to 25th February  
 
January Registration 
25th February to 25th June

Recurring card payments will be set up for the 25th of each instalment month but can be changed by contacting the Finance Department on 0161 295 4671 or by email at income-treasury@salford.ac.uk.

 

13. A student has not yet applied to the Student Loans Company. What should they do?

The student will need to set up an instalment plan with the University until they provide confirmation that the Student Loan Company will pay their fees. Once the student provides this information, their payment plan will be cancelled and any money they have overpaid will be refunded.

 

14. What triggers the release of student loan?

Once the student is registered and, if a new student, also checked-in, the loan is triggered on the first day of a programme, so there is no benefit to checking in earlier in the week.

 

15. This student pays fees from two different sources. How should they negotiate fee payments in the online registration system?

Some students' fees are paid from two different sources (for example, part is paid by an employer, and part by themselves). If the student has an outstanding balance this will be displayed during online registration. They will then see the Fee Payment Options screen.

Here they can only select one payment option. The student should first select the payment method for the part of the fee that they pay themselves (i.e. payment in full or instalments using credit or debit card; Direct debit; SLC tuition fee loan; or cash and cheque). They should set up this payment as directed by the online registration system.Once they have completed this, the system will recalculate the remaining outstanding balance. On the Fee Payment Options screen, the student should then select the second method of payment, and pay off the balance as directed by the online registration system.

The student can then proceed as normal with online registration. If the online system doesn't allow the student to pay in this way, the student should contact the Finance department for help.

 

16. The Student is a member of staff who is having their tuition fees paid by their department but they are being asked to pay their fees.

The student should contact the school who is funding them as they will need to process an exemption. 

 

17. Can a sponsor pay the student’s living expenses to the University and then the University refund these to the student?

No. The University cannot do this.

 

18. If a student no longer plans on starting their course – can they have their deposit refunded?

International student deposits are only refunded if the student has been refused a visa and they can provide evidence to support this. We do not refund deposits in any other circumstances.

 

19. This student doesn’t pay fees, but has been asked about fee payment during online registration

Students who are not supposed to have a fee charge (e.g. nurses) will be identified by the system and the fee pages should not display for them.

However, if this does occur, SA will support students who have data quality problems via the registration email.

 


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